Shipping policy
RETURN POLICY
APOTHEKE is happy to return any unused and unopened merchandise up to 7 days after receiving it. Please email info@apothekeco.com to request a return authorization for any online order and include Return Authorization in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt) to be accepted. APOTHEKE is unable to cover return shipping costs by providing customers with a shipping label. Please include your return tracking information in the thread once your order has been dropped off so our team and verify your return and monitor its progress. Please note, APOTHEKE is not responsible for lost returns. Proof of return is valid only when tracking says delivered to APOTHEKE. Refund amounts cover the cost of the item returned and do not include shipping fees.
If there is a problem with your order we would be happy to resolve within 7 days of receiving the item. Please email info@apothekeco.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.
Sale items, bundle items, discontinued items, gift certificates, custom pieces, and third party items not produced by APOTHEKE are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.
APOTHEKE:
att: Returns Order #W______
499 Van Brunt Street, Space16, Brooklyn NY 11231
APOTHEKE is happy to return any unused and unopened merchandise up to 7 days after receiving it. Please email info@apothekeco.com to request a return authorization for any online order and include Return Authorization in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt) to be accepted. APOTHEKE is unable to cover return shipping costs by providing customers with a shipping label. Please include your return tracking information in the thread once your order has been dropped off so our team and verify your return and monitor its progress. Please note, APOTHEKE is not responsible for lost returns. Proof of return is valid only when tracking says delivered to APOTHEKE. Refund amounts cover the cost of the item returned and do not include shipping fees.
If there is a problem with your order we would be happy to resolve within 7 days of receiving the item. Please email info@apothekeco.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.
Sale items, bundle items, discontinued items, gift certificates, custom pieces, and third party items not produced by APOTHEKE are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.
APOTHEKE:
att: Returns Order #W______
499 Van Brunt Street, Space16, Brooklyn NY 11231
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