Shipping & Returns
We currently ship primarily via UPS and are always trying to find the best, most cost-effective shipping options available for our customers.
Free shipping offers are only available to customers within the continental U.S on orders over $100.
Carry Delivery is now available to customers living in select zip codes within the five boroughs of New York City. For a full list of zip codes Carry ships to please email firstname.lastname@example.org
We have recently begun shipping orders worldwide. Here is the full list of countries we ship to:
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, the Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
If you have any questions about our shipping methods, please email email@example.com.
APOTHEKE is happy to return any unopened merchandise up to 15 days after it is received. Please email firstname.lastname@example.org to request a return authorization for any online order and include Return Authorization in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email, store receipt) to be accepted. APOTHEKE is unable to cover return shipping costs by providing customers with a shipping label. Please include your return tracking information in the thread once your order has been dropped off so our team and verify your return and monitor its progress. Please note, APOTHEKE is not responsible for lost returns. Proof of return is valid only when tracking says delivered to APOTHEKE. Refund amounts cover the cost of the item returned and do not include shipping fees.
If there is a problem with your order we would be happy to resolve within 15 days of receiving the item. Please email email@example.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.
Sale items, bundle items, discontinued items, gift certificates, custom pieces, and third party items not produced by APOTHEKE are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.
att: Returns Order #W______
499 Van Brunt Street, Space16, Brooklyn NY 11231