FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Due to COVID-19, shipping times have increased. Please allow extra time for your order to arrive. We apologize for any inconvenience.
We try to ship them within 2 to 5 business days. During high volume periods, ie; sales and holidays, order processing times may increase. If you have any questions about your order, please email us at firstname.lastname@example.org and we will be happy to help you.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We have recently begun shipping orders worldwide! Here is the full list of countries we ship to:
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, the Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
HOW DO I GET FREE SHIPPING?
Any order to the continental U.S. qualifies for free shipping after $45. Unfortunately, we cannot offer any free shipping internationally, or to Alaska and Hawaii.
DO YOU CHARGE SALES TAX?
We are required to charge sales tax in the following states:
Washington, Texas, Tennessee, Pennsylvania, Ohio, North Carolina, Minnesota, Massachusetts, Maryland, Georgia, Florida, Washington DC, Connecticut, California, Arizona, New Jersey, Illinois, New York
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at email@example.com with any questions and we would be happy to let you know when the item is expected back in stock.
WHAT IS THE BEST WAY TO CARE FOR MY APOTHEKE CANDLE?
Apotheke 11 oz candles have an average burn time of 60-70 hours if cared for properly. Here are some tips to get the most out of your Apotheke Candle.
- Always light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle.
- To preserve the fragrance, do not burn your candle for more than 5-6 hours at a time.
- Before each burn, trim the wick to 1/8" to avoid black smoke, residue, and tunneling.
- Always remove wick debris before lighting.
- If the wick requires centering, readjust it to the center (only when the candle is unlit).
- Allow the candle to solidify before relighting.
- Always burn on a flat, stable, fireproof surface.
- Never leave a burning candle unattended.
- Do not burn the candle when less than 1/4" of wax remains in the glass.
- Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.
ARE ALL OF YOUR PRODUCTS SCENTED WITH ESSENTIAL OILS?
All of our skin products are scented and only use natural, plant based products. Our candles are made of a soy & mineral wax blend and fragrance oils for strong, long lasting fragrance. Our diffusers also have fragrance oils in them - That's what make them fill a room so very nicely!
WHY DOESN'T MY BAR SOAP HAVE A STRONG SCENT?
Our bar soaps are lightly scented with essential oils so they work well with all skin types. Our goal is not to overpower your senses, but to provide a subtle aromatherapy experience as you bathe or shower. If it seems dull, try using it a little more! When you get through the dry, outer layer it'll release more fragrance.
CAN I SEE AN INGREDIENT LIST?
We focus on using natural, plant based ingredients. Our candles are made from soy & mineral wax and fragrance oils, and our liquid soaps and lotions are paraben and phthalate free. You can see a full list of the ingredients in our soaps and lotions here.
DO YOU OFFER CORPORATE GIFTING OPTIONS?
Yes we do! Visit out corporate gifting page and fill out a form so we can get back to you.
CAN I FIND YOUR PRODUCTS LOCALLY?
Please have a look at our Find a Shop page to see where our products are available near you.
WHAT IS YOUR ONLINE RETURN POLICY?
Apotheke is happy to return any unopened merchandise up to 15 days after it is received. Please see the returns page for further details.
All sale items are final sale.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your order arrived damaged we would be happy to either send a replacement or offer you a refund. Please email firstname.lastname@example.org with details regarding your order. Please note that photographs of the damaged items in question are required for us to process any replacement or refund, so please be sure to include them in your email.
WHY WAS MY ORDER CANCELED?
All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email email@example.com if you have any questions regarding your order.
HOW DO SUBSCRIPTIONS WORK?
I'D LIKE TO CARRY APOTHEKE PRODUCTS IN MY STORE, WHO DO I CONTACT?
Please contact us at firstname.lastname@example.org for all wholesale related inquiries.
DO YOU WORK WITH INTERNATIONAL WHOLESALE CLIENTS?
Yes we do! Please contact us at email@example.com for all wholesale related inquiries.
DO YOU HAVE A MINIMUM ADVERTISED PRICE POLICY?
Yes, we do. Minimum Advertised Pricing is important for our brand and for our retailers. See our MAP policy here.
ARE YOU AVAILABLE FOR CUSTOM BRANDING?
We love to step outside our brand and offer custom private label. Please email us at firstname.lastname@example.org for minimums and pricing. Please be as specific as possible when providing details.
HOW LONG DOES THE PRIVATE LABEL PROCESS TAKE?
Timing is dependent upon on what the job requires. Minimum time is 8-10 weeks. If you're interested in our private label process and would like to discuss a project email at us at email@example.com with all private label related inquiries.