Frequently Asked Questions
Do YOU HAVE ANY ACTIVE PROMOTIONS?
We have partnered with Choose from September 14 - September 29. Choose is a curated market place that features trending top rated brands for a limited time. To access this campaign please download the Choose app and follow the attached link to view our available products. As an exclusive for our customers, please use code "APOTHEKE" at checkout to receive $20 off your order of $100 or more on the Choose app.
How long does it take for my order to ship?
We try to ship all orders within 2 to 5 business days. During high volume periods, i.e. sales and holidays, order processing times may increase. If you have any questions about your order, please email us at email@example.com and we will be happy to help you.
HOW DO I EDIT MY ORDER?
To to add products, remove products, update your shipping address, or cancel your order please email firstname.lastname@example.org. Please note, once your order has been assigned tracking we are unable to make changes to your order.
Do you accept international orders?
We ship to the following:
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, the Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
How do I get free shipping?
Any order over $100 within the continental U.S. qualifies for free shipping. Unfortunately, we cannot offer free shipping internationally, or to Alaska, Hawaii, or U.S. territories.
Do you charge sales tax?
We are required to charge sales tax in the following states:California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Washington, and Washington DC.
If the product I want to order is out of stock, can I be notified when it is in?
We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at email@example.com with any questions and we would be happy to let you know when the item is expected back in stock.
What is the best way to care for my Apotheke candle?
THE FIRST BURN IS IMPORTANT
Always light your candle on a flat, fireproof surface and never leave it unattended. The first time you light your candle, let it burn until the melted pool of wax reaches the edge of the glass. This will help it perform optimally every time you light it.
Always burn your candle on a flat, heat resistant surface away from drafts, and do not burn for more than 3-4 hours. Wait until the wax fully solidifies before relighting to preserve the fragrance.
TRIM YOUR WICKS
Keep the wick trimmed to 1/4" for an ideal, clean burn, and keep wick trimmings out of the wax.
KNOW WHEN TO QUIT
When your candle gets down to 1/2" of wax, it's time to let it go.
If you have any questions about candle care or if your candle is not performing optimally please email firstname.lastname@example.org.
Are all of your products scented with essential oils?
All of our skin products are scented and only use natural, plant based ingredients. Our candles are made of a soy wax blend and perfume grade fragrance oils for strong, long lasting fragrance. Our diffusers also have fragrance oils in them - that's what allows them to transfer fragrance into your space.
Why doesn't my bar soap have a strong scent?
Our bar soaps are lightly scented with essential oils so they work well with all skin types. Our goal is not to overpower your senses, but to provide a subtle aromatherapy experience as you bathe or shower. If it seems dull, try using it a little more! When you get through the dry, outer layer it'll release more fragrance.
Can I see an ingredient list?
We focus on using natural, plant based ingredients. Our candles are made from a soy wax blend and perfume grade fragrance that is a proprietary blend. Our liquid soaps and lotions are both paraben and phthalate free. See a full list of the ingredients. If you have concerns about a specific ingredient please email email@example.com
Do you offer corporate gifting options?
Yes, we do. Please email firstname.lastname@example.org for further details.
Can I find your products locally?
Have a look at our Find a Shop page to see where our products are available near you.
What is your online return policy?
APOTHEKE is happy to return any unopened merchandise up to 15 days after it is received. Please see the returns page for further details.
All sale and custom items are final sale.
What if my order arrives damaged?
If your order arrived damaged, we would be happy to either send a replacement or offer you a refund. Please email email@example.com with details regarding your order. Please note that photographs of the damaged items in question are required for us to process any replacement or refund, so please be sure to include them in your email.
Why was my order canceled?
All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email firstname.lastname@example.org if you have any questions regarding your order.
How do subscriptions work?
I'd like to carry APOTHEKE products in my store, who do I contact?
Please contact us at email@example.com for all wholesale related inquiries.
Do you work with international wholesale clients?
Please contact us at firstname.lastname@example.org for all international wholesale related inquiries.
Do you have a minimum advertised price policy?
Yes, we do. Minimum Advertised Pricing (MAP) is important for our brand and for our retailers. See our MSRP/MAP Policy.
Are you available for custom branding?
We love to step outside our brand and offer custom private label. Please email us at email@example.com for minimums and pricing. Please be as specific as possible when providing details.
How long does the private label process take?
Timing is dependent upon on what the job requires. Minimum time is 8-10 weeks. If you're interested in our private label process and would like to discuss a project, email at us at firstname.lastname@example.org with all private label related inquiries.